Frequently Asked Questions

Get answers to common questions about TxtAudio, including how it works, payment options, and more.

What types of files does TxtAudio support for transcription?

We support a wide range of audio and video formats, including MP3, WAV, MP4, and more. Additionally, you can transcribe content directly from URLs.

How accurate is the transcription provided by TxtAudio's AI?

Our AI is highly accurate, understanding speech patterns, accents, and even background noise to deliver transcriptions that are nearly perfect.

Can I identify different speakers in the transcription?

Yes, TxtAudio offers speaker identification, making it easier to follow the flow of conversations involving multiple participants.

How long does it take to transcribe a file?

The transcription time depends on the length of the audio or video file, but our real-time processing capabilities ensure quick turnaround.

Is my data secure when using TxtAudio?

We prioritize your data's security and confidentiality. All files are processed with the utmost care and privacy.

How do I get started with TxtAudio?

It's simple! Just sign up on our platform, upload your audio or video files, and start transcribing.

Are there any limits to the number of files I can transcribe?

Our various pricing plans cater to different needs, so you can choose the one that best fits your transcription volume.

Is TxtAudio Free?

Absolutely! Once you've signed up, you'll receive 5 free credits to explore services on TxtAudio. You can consider our subscription plan for bulk tasks or regular requirements. If you need a tailored plan for your custom requirements, you can easily connect with us through the customer service component in the lower right corner, and we shall provide swift assistance.

Should I choose Pay-as-you-go credits or a subscription plan?

For occasional generation tasks or a one-time use requirement, you can go with our pay-as-you-go plan, where you can buy enough credits per your requirements. It works as a spot-on credit top-up that, once paid, would reflect the bought credits immediately. Our monthly subscription plan would save you money if you have bulk tasks or need our platform for recurring services. You can try the platform for free and later on avail a subscription plan per your requirement.

What happens if I don’t consume the full quota of my monthly credits?

If you're on a subscription plan, such as the one with 100 credits per month, and you've only consumed 70 credits by the end of your monthly billing cycle, it's important to note that the remaining 30 credits will indeed expire. TxtAudio does not carry forward unused credits to the next billing cycle. Therefore, to get the most value out of your subscription, we encourage users to make full use of their allocated credits within the current billing period to ensure they are not lost. However, if you require add-on credits, we have a pay-as-you-go plan that caters to your on-spot requirements. You can recharge your account with the desired credits and continue using our services.

Can I upgrade/downgrade/cancel my subscription?

To upgrade or downgrade your existing plan, navigate to the pricing section and select the plan that aligns best with your needs. We've designed our pricing with market competitiveness to ensure you receive exceptional value. If you wish to cancel your subscription, please go to 'Billing & Payments' and you will find the entrance.

Is the payment service reliable?

Yes, TxtAudio uses Lemon Squeezy for payment services. All payment details are handled securely by Lemon Squeezy. For more information, please visit https://www.lemonsqueezy.com/.

What payment methods do you accept?

We accept a variety of payment methods, including credit and debit card options. For more information, please refer to https://docs.lemonsqueezy.com/help/checkout/payment-methods#payment-methods-currently-supported.

What if I am not satisfied with the results?

We apologize, but due to the extensive computational resources required for processing, we are unable to offer refunds.

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